BTU Contact Info Shipping Address 205 E. 28th Street Bryan TX 77803 Billing/Correspondence Address PO Box 8000 Bryan TX 77805 Office Hours Lobby: 7:00 AM to 6:00 PM, Monday - Friday Drive-thru: 7:30 AM to 6:00 PM, Monday - Friday Telephone Numbers Utility Customer Services (979) 821-5700 Toll Free Number (877) ENERG 4U or (877) 363-7448 Utility Fax Number (979) 821-5795 Electric Transmission (979) 821-5765 Electric Distribution (979) 821-5787 Utility Webmaster 24-hour Outage/Emergency Hotline Phone: (979) 822-3777 Building A Home - Steps and Contacts Planning on building a home? Click here for the steps to receive electrical service.